mission statement

The Technology Sector of Bethune-Cookman College will promote and work to ensure a high quality, effective and well-ordered information technology infrastructure that supports academic and administrative systems. This will be achieved through the implementation of effective project management, the establishment of an environment that encourages and supports the use of technology by students, faculty and staff, and the assessment, selection and provision of state-of-the art computing equipment and facilities.

goals

strategic priorities

• Develop a systematic planning, evaluating and funding procedure for technology usage
• Provide the physical infrastructure and technical support necessary to make technology accessible and useful for faculty, staff and students
• Foster a technology-savvy environment that prepares students, faculty and staff for future opportunities and enhance the well-being of the College
• Enhance teaching and learning through better instructional technology usage and information access

– Focus expenditures in areas likely to bring the greatest results– Improve PC and telecommunications availability by establishing College-wide access to PCs, the internet, e-mail and encourage PC use and ownership

• Establish facilities that will provide for the develop of programs and enhanced the learning for the faculty, staff and students
• Enhance educational and instructional technologies through the development of programs that use technology in the curriculum

area

OVERVIEW

KEY MEMBERS

• The Planning Team includes:

• The President
• The President's Cabinet
• The Academic Division Chairs

– The CIO
– The President of the SGA
– Faculty and Staff representing each sector of the College

• TTP Representative

SCOPE

• The scope of the Master plan includes academic and administrative computing as well as telecommunications and networking. Research in technology is considered out of the scope in this plan. Overall, the plan is focused on six topics: Strategy, Organization, Finance (including funding), Technology, Teaching and Training.

TIMEFRAME

• Planning will occur from January 1999 – June 1999
• Implementation will occur from June 1999 – June 2002

DELIVERABLES

• The output of the nine steps in creating the Technology Master Plan. Deliverables include:
– Master Planning Committee member list, meeting agenda, responsibility and timetable
– Mission statement, goals and strategic priorities
– Baseline current state
– Needs assessment for the future state
– Detailed requirements for technology teaching and training
– Infrastructure design
– IT Organization structure, position description and skill sets requirements
– Assessment of funding gap
– Funding approach sources
– Implementation work plan, timetable and team

area

SUMMARY

TECHNOLOGY MODEL

The Technology Usage Model for this Master Plan has been developed by the ELC Technology Transfer Project and Booz·Allen & Hamilton. The purpose of the model is twofold:
1) To create a mechanism to measure the stage of technology usage at the different schools
2) To identify the steps required for a school to progress from its current technology stage to the next

STRATEGY

• A Technology Master Plan is being developed
• The development of a Year 2000 Master Plan is in the final stages of completion and implementation has begun
• A formalized methodology of project management is used for scheduling all major projects
• Student labs are located throughout the campus

ORGANIZATION

• Provide specific data related to the Organization category of the Model. For example:

• There is a CIO
• An organizational chart is included in the Appendix.
• There are seventeen (17) IT staff members
• The staff to student ratio is 1 staff member for every 135 students.

FINANCE

• The IT and the school budget is included in the Appendix
• The IT budget is 2% of the overall budget

TECHNOLOGY

• 75 % of campus buildings are wired.
– There are three electronic classrooms in the science building?
– 80% of the faculty have a PC?

• The PC to student ratio (Using the PC availability formula
• (Public PC + Student PC) / Student) is 200+50/2300 = 0.11 (or 1 PC available for every 9 students)

TEACHING

• Approximately 30% of the faculty incorporate technology into teaching?
– There is not a formal faculty group dedicated to promoting and developing instructional technology?
– The Center for Information Technology provides technical support to the faculty but there is not a group dedicated to support faculty?
– A tremendous amount of individual research and considerable formal research is being conducted the web. Email is widely used on campus. Inquiries related to job searches and career placement are made on the Internet. Financial aid is applied for using the internet. The list is practically endless, but includes recreational use as well. There are some pioneer efforts to development and use classroom instructional materials for the web using WebCT.

TRAINING

Windows Workshops

• Navigating the Interface

• Advanced Operations –

• CMDS Training - Training is provided by the vendor as each major administrative application is installed. This includes training on the Student Modules, including the Student Life and Advising Modules, which involves setting up degree plans, assigning students to their specific major area, degree audits, faculty advising, transcript review, and student course history. All participants had hands on training, in addition to the instructional training.

area

KEY ISSUES and constraints

STRATEGY

The key issues related to Master plan, faculty and student incentives, and alliances / partnerships with vendors and schools are as follows:
Facilities
Funding

ORIGINATION 

Key issues related to organization structure and human resources
Additional personnel and office space for those personnel in the areas of Applications Development, Networking and Telecommunications.

FINANCE

Key issues related to budget, cost, and funding
Comprehensive budget needed to be assignment to Information Technology Sector.

TECHNOLOGY

Key issues related to infrastructure, hardware and software
Standards, policies and procedures established. Operations of daily computing need better facilities and standardization with sufficient personnel to manage it.

TEACHING

Key issues related to teachings such as faculty forum, Internet and WWW for learning, communication and research, and other instructional technology usage

TRAINING

Key issues related to computer literacy course, training classes and training materials
Training facility needed. Training personnel. Extensive training schedule needed.

Area

Short term (1 year)

long term (2 to 4 years)

STRATEGY

Specific goals to be accomplished in the next 1 year ; leave blank if irrelevant

Specific goals to be accomplished in the next 2 to 4 years; leave blank if irrelevant

ORGANIZATION

Develop advisory groups.
Establish Training organization
Establish lab coordination function
Enhance and further define Desktop Services
Define Trustee support group as a permanent Committee
Establish web organization structure

Refine operational and service organizations
Comparative study of B-CC positions and outside organizations

FINANCE

Identify funds for data and system conversions and infrastructure

Establish budget based on project and grants.
Establish capital funding campaign for IT

TECHNOLOGY

Establish standards. Communicate standards to faculty, staff, students.

Delivery state-of-the-art hardware, software and facilities

TEACHING

Develop strategies for infusing technology into the classroom

Require computer courses in all majors
Establish minimum computer usage requirements for specific courses

TRAINING

Hire a Dir of Instructional Technology and Training Office for Technology
Develop College-wide training curriculum

Establish state-of-the-art facility for training all faculty and staff.
Partner with vendors for certification of staff and
faculty

category

current state

FUTURE STATE

key components

CAMPUS NETWORK

• Current status of the campus network (e.g., percentage of buildings wired)

85%

• Future plan for campus network, including the timeframe to complete the goal

100%

• Key components to bring campus network from the current state to the future state, including major work steps, key requirements (financial, technical, personnel…etc.)
Secure grants
Add networking positions

E-MAIL

• Availability of e-mail to students and faculty (e.g., automatically given to all students or free upon request)

100%

• 100%

• Additional training will be established to encourage daily use.

HOME PAGE

• Existence and extensiveness of college home page (e.g., home page content, departmental pages availability, web page hit rate)

Pages exist

• A complete infrastructure for involving the college in the development of additional pages and frequent updating will be put into place.

• Secure Web Administrator
Establish Web responsibilities
Add web developers

INTERNET ACCESS

• Availability of Internet access (e.g., Internet connectivity in library, labs and classrooms, number of computers with access, bandwidth, connection devices)

• All students, faculty and staff will have access to the internet

• Complete wiring
Provide training
Secure equipment

category

current state

future state

key components

COMPUTER LABS

• Availability of computer labs (e.g., number of labs, opening hours, lab assistants, help desk function, wait time, etc.)
• See attachment

• Future plan for computer labs, including the timeframe to complete the goal
• Labs hours will be extended
• Lab equipment will be updated
• Lab supervisors hired

• Key components to bring computer labs from the current state to the future state, including major work steps, key requirements (financial, technical, personnel…etc.)
• Additional lab supervisors will be hired.
• Management responsibilities more centralized

ELECTRONIC CLASSROOMS

• Availability, description and usage of electronic classrooms (e.g., number of classroom, equipment available and usage description, etc.)
• Minimum – mostly in science and business areas

• At least one electronic classroom in each division

• Secure funding
• Provide training in use of equipment

LIBRARY ELECTRONIC RESOURCES

• Availability of library research services (e.g., type of service, number of terminals, wait time, etc.)
• Description of hardware, software, specialized machine
• Most services available online to student via the web

• Develop Cyberlibrary
• Include more library items that relate directly to the history of Bethune-Cookman College online

• Secure grant
• identify companies that have expertise in digitizing
• Establish virtual tours online

category

current state

future state

key components

PC AVAILABILITY

• PC availability to students on campus (e.g., student to PC ratio, public PC availability, percentage of student own PCs, etc.)

• Future plan for PC availability, including the timeframe to complete the goal

• Key components to bring PC Availability from the current state to the future state, including major work steps, key requirements (financial, technical, personnel…etc.)

FACULTY PCs

• PC availability to faculty (e.g., percent of faculty with PCs, models, network connectivity, etc.)

DIAL-IN MODEMS

• Ability to dial in to campus network from outside (e.g., number of modems, availability to faculty and students, etc.)

SOFTWARE

• Description of the standard software on public and faculty PCs (e.g., network system, office suite, mathematical and statistical packages, other school wide software applications, etc.)

category

current state

future state

key COMPONENTS

FACULTY FORUM FOR INSTRUCTIONAL TECHNOLOGY

• Description of a relevant faculty group to promote instructional technology (e.g., existence, involvement, meeting frequency, etc.)
• Technology Planning Committee and Subcommittees on distance Learning, Web Development, Policies and Procedures

• Future plan for Faculty Forum, including the timeframe to complete the goal
• Additional weekly forums and Lecture Series

• Key components to bring Faculty Forum from the current state to the future state, including major work steps, key requirements (financial, technical, personnel…etc.)
• Secure support of corporate executives
• Obtain sponsors
• Hire Training Officer

IT SUPPORT

• Description of a dedicated IT support group or faculty (e.g., organization structure, key members, support areas, etc.
• See organizational chart

• Add support for networking, telecommunications, web development

• Secure grant funding for positions

COMMUNICATION

• Current technology usage for communication (e.g., percentage of classes with E-mail, newsgroups or on-line forum)
• Minimum usage

• All staff and 99% of faculty using email to communicate with coworkers and students

• Faculty and staff training
• Policies and procedures

PRESENTATION

• Availability of electronic presentation devices (e.g., tools used, faculty use electronic presentation)
• Smart classroom and Classroom 2000

• Have Smart Room equipment available in each division

• Secure funding sources
• Continuously update specifications for state-or-the-art presentation equipment

EMERGING TECHNOLOGY

• Description of emerging technology usage in different departments (e.g., Interactive learning, multimedia applications, simulation, etc.)

• Development of wireless, web-based courses for faculty, staff and students

• Secure sponsors
• Perform Research

category

current state

future state

key COMPONENTS

MANDATORY COMPUTER LITERACY

• Existence of mandatory computer literacy classes (e.g., classes and course descriptions)
• Curriculum in which classes will be offered under consideration

• Future plan for mandatory computer literacy class, including the timeframe to complete the goal
• Within the 1999-2000 year the curriculum will be identified and mandatory literacy classes required.

• Key components to bring computer literacy from the current state to the future state, including major work steps, key requirements (financial, technical, personnel…etc.)
• Grant funded and required
• Faculty Supported

NON-CREDIT TRAINING CLASS

• Availability of other non-credit training classes and workshops (e.g., class size, content, frequency of offering, cost, instructor background)
• In-house training available

• Expand inhouse training
• Establish partnership with vendors and provide certification programs

• Partnerships with vendors and sponsors
• Management by Training Officer

NON-CLASS INSTRUCTION

• Availability of non-class technical training instruction (e.g., brochure, on-line tutorial, web pages)
• Information is available extensively

• Increase availability of on-line instruction and tutorials.
• Increase training on the web

• Development of web infrastructure
• Administration by Training Officer

Design Principle

Implication for I/T Organization

• Design for customer needs

• Identify required services; define capabilities and organization implications
• Create customer / I/T partnerships (client representatives)
• Appoint a single point-of-contact for assistance
• Balance between embedded, co-located, regional, and global

• Organize around processes

• Minimize functional silos and overlap between roles
• Maximize cross-functional efficiency
• Implement a team approach which is designed around natural workflow
• Keep processes simple; avoid bureaucracy and excess process steps

• Separate I/T Supply and Demand

• Create constructive tension between the buyers of I/T services and the providers of I/T services
• Increase I/T value by prioritizing I/T solutions aligned to specific business strategies and filtering low value-added requests
• Formalize a demand management process and organization to help control costs

• Maximize shared knowledge and other assets

• Pool resources to reduce cost and increase skills
• Create centers of knowledge in the organization (e.g., Architecture & Standards)

• Create an organization that allows people to grow

• Supportive staff development processes (e.g., cross-training)
• Create a more empowered, flatter organization